Refunds, returns, exchanges:
If you wish to return an item for exchange or refund please email us at firstname.lastname@example.org within 14 days of receipt of your order stating your order number and the reason for the return or exchange. We will then email you a returns form (or forms) and a specific returns address (or addresses) for you to use. Items must be returned in their original, unused condition and with any labels still attached within 14 days of the issue of the return/exchange form. Once we have recieved the returned item in the condition as stated above a refund/exchaneg will be made within 5 working days.